Privacy Policy

Our Promise to You

At GLOBOiL, we take your privacy seriously. When you visit our website at https://www.globoil-lubes.com/, we want you to feel confident that your personal information is in safe hands. This Privacy Policy explains clearly and honestly what information we collect, why we collect it, how we use it, and how we protect it.

By continuing to use our Website, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, we kindly ask you to stop using our Website.

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We recommend checking this page periodically to stay informed.

1. Who We Are

GLOBOiL is a premium lubricant brand operated by GLOBATT ME GENERAL TRADING LLC, with offices in Dubai, UAE and Dhaka, Bangladesh. We are the data controller responsible for your personal information collected through this Website.

2. Definitions

To help you understand this policy clearly, here are some key terms we use:

“Website” refers to https://www.globoil-lubes.com/ and all its associated pages and features.

“Personal Data” means any information that can be used to identify you as an individual, such as your name, email address, phone number, or location.

“Data Controller” refers to GLOBOiL, which determines the purpose and means of processing your personal data.

“User” means any person who accesses or uses our Website.

“Cookies” are small text files stored on your device when you visit our Website, used to improve your browsing experience.

3. What Information We Collect

We collect two types of information:

Information You Give Us Directly: When you contact us, submit a product inquiry, request a quote, or register on our Website, you may provide us with your full name, email address, phone number, company name, country, and mailing address.

Information Collected Automatically: When you browse our Website, we automatically collect certain technical data including your IP address, browser type and version, device type, pages you visit, time spent on each page, and the website that referred you to us.

Information from Third-Party Platforms: If you interact with us through social media platforms such as Facebook, we may receive basic profile information including your name, profile picture, and email address, subject to your privacy settings on those platforms.

4. How We Collect Information

We collect your information through the following means:

Direct Interaction: When you fill out forms, send us emails, or contact us through the Website.

Automated Technologies: We use cookies, log files, and analytics tools including Google Analytics to understand how visitors use our Website. This helps us improve our content and services. Google Analytics collects non-personally identifiable information such as usage patterns, traffic sources, and visit duration.

Third-Party Services: We may receive information about you from third-party platforms you use to interact with us, subject to their own privacy policies.

5. Why We Use Your Information

GLOBOiL uses your personal data only for clear and legitimate purposes, including:

Responding to your product inquiries, quote requests, and customer support questions. Processing and managing orders or service requests. Sending you relevant updates, product information, or marketing communications where you have given your consent. Improving the performance, content, and user experience of our Website. Analyzing Website traffic and visitor behavior to better serve our customers. Verifying your identity and maintaining the security of your account if you have registered with us. Complying with legal and regulatory requirements applicable in Bangladesh and the UAE. Detecting and preventing fraudulent, unauthorized, or harmful activity on our Website.

We will never use your data for purposes beyond what is described in this policy without first obtaining your explicit consent.

6. Cookies and Tracking

We use cookies to make your experience on our Website smoother and more relevant. Here is how we use them:

Essential Cookies: These are required for the Website to function correctly and cannot be switched off.

Analytics Cookies: These help us understand how visitors interact with our Website so we can continuously improve it.

Preference Cookies: These remember your choices and settings to personalize your experience on future visits.

You can control and manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our Website.

7. How We Share Your Information

GLOBOiL does not sell, rent, lease, or trade your personal information to any third party under any circumstances. We may share your data only in the following limited situations:

Trusted Partners and Service Providers: We may share necessary information with carefully selected third parties who help us operate our Website and deliver our services, such as logistics providers, IT support companies, and payment processors. All such partners are bound by strict confidentiality agreements and are permitted to use your data only as instructed by us.

Legal Obligations: We may disclose your personal data if required to do so by law, court order, or a legitimate request from a government or regulatory authority.

Business Changes: In the unlikely event of a merger, acquisition, or restructuring of GLOBOiL, your data may be transferred as part of that process. We will notify you in advance if this occurs and your data becomes subject to a different privacy policy.

8. Data Storage and Security

Your personal data is stored on secure servers with robust technical and organizational protections in place. Our security measures include data encryption, restricted access controls, secure server infrastructure, and regular security reviews and audits.

While we do everything reasonably possible to protect your information, please be aware that no method of data transmission over the internet is entirely risk-free. We are committed to continuously strengthening our data protection practices and responding promptly to any security concerns.

9. How Long We Keep Your Data

We retain your personal data only for as long as it is needed to fulfill the purpose for which it was collected, or as required by applicable law. Once your data is no longer needed, it will be securely deleted or anonymized so that it can no longer be associated with you.

If you wish to request early deletion of your data, please contact us using the details provided at the end of this policy.

10. Your Rights

We respect your rights over your personal data. Depending on your location and applicable law, you may have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Ask us to correct any inaccurate or incomplete information we hold about you.

Deletion: Request that we delete your personal data, subject to any legal obligations we may have to retain it.

Objection: Object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.

Withdrawal of Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Portability: Request that we provide your personal data in a structured, commonly used format so you can transfer it to another service provider.

To exercise any of these rights, please send your request to info@globoil-lubes.com. We will respond to all legitimate requests within 30 days. In cases of complex requests, this may be extended by up to two additional months, and we will notify you accordingly.

11. Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, GLOBOiL will notify the relevant authorities and affected individuals as required by applicable law. We maintain internal procedures to detect, report, and investigate data breaches promptly.

12. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that a child under 13 has provided us with personal information, we will immediately delete that data from our records. If you believe a child has provided us with their data, please contact us right away.

13. Links to Other Websites

Our Website may occasionally contain links to external websites for your reference. GLOBOiL is not responsible for the privacy practices, content, or security of those third-party websites. We strongly encourage you to read the privacy policies of any website you visit outside of our own.

14. Legal Disclaimer

While GLOBOiL takes every reasonable step to protect your data, we may be legally required to disclose certain personal information in response to lawful requests from public authorities, including compliance with national security or law enforcement requirements. In such cases, we will act in good faith and disclose only what is strictly required by law.

15. Changes to This Privacy Policy

GLOBOiL reserves the right to update or revise this Privacy Policy at any time. Any changes will be published on this page with an updated “Last Updated” date at the top. We encourage you to review this policy regularly. Your continued use of the Website following any changes will be considered acceptance of the updated policy.

If you object to any changes made to this policy, you may request deletion of your personal data by contacting us at the details below.

16. Get in Touch With Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

Bangladesh Corporate Office: Arzed Chamber, 13, Mohakhali C/A, Dhaka-1212, Bangladesh. Tel: +880 1886 558866 Sunday – Thursday (9:00am – 5:00pm) Email: info@globoil-lubes.com

Dubai, UAE Office: GLOBATT ME GENERAL TRADING LLC PO BOX – 13667, Office – 904–26 (9th Floor) Gulf Towers, Oud Metha, Bur Dubai, United Arab Emirates Monday – Friday (9:00am – 5:00pm) Tel: +971 48 321 373 | +971 56 800 2085