Terms & Conditions

Understanding Our Agreement

This document sets out the terms and conditions (“Terms”) that form a legally binding agreement between you (“you,” “your,” or “user”), whether acting in a personal capacity or on behalf of a business entity, and GLOBOiL (“we,” “us,” or “our”), with respect to your access to and use of our official website at https://www.globoil-lubes.com/, along with any related digital platforms, media channels, or online services connected to it (collectively referred to as the “Website”).

By visiting, browsing, or otherwise using our Website in any way, you confirm that you have thoroughly read, clearly understood, and willingly agreed to be bound by every provision contained in these Terms. Should you find yourself in disagreement with any part of this agreement, you are required to stop using the Website immediately.

From time to time, GLOBOiL may introduce supplementary policies or guidelines that will be considered part of these Terms. We hold the right to revise, update, or replace these Terms at any point and for any reason, entirely at our discretion. Rather than sending individual notifications, we will communicate such changes by updating the “Last Updated” date shown at the top of this page. It is your personal responsibility to revisit this page regularly and stay informed about any updates. Choosing to continue using the Website after updates have been published will be understood as your acceptance of the revised Terms.

Users who access our Website from locations outside Bangladesh or the UAE do so on their own initiative and bear full responsibility for ensuring that their use complies with the local laws applicable in their region.

1. Age Requirements

Our Website is designed for individuals who are at least 18 years of age. Registration on our Website is strictly not permitted for anyone under the age of 13. By using our Website, you confirm that you satisfy the minimum age requirement. GLOBOiL reserves the right to verify user eligibility and restrict access where these requirements are not met.

2. Our Intellectual Property

All content accessible through our Website — encompassing written materials, product information, photographs, illustrations, videos, animations, logos, brand names, software code, and interface designs (collectively referred to as “Content”) — together with all trademarks, service marks, and brand identifiers (“Marks”), are the exclusive property of GLOBOiL or are used under valid license from their respective owners. This Content and these Marks are legally protected under the intellectual property and copyright laws of the People’s Republic of Bangladesh and the United Arab Emirates.

The Content on our Website is made available strictly for your personal information and non-commercial reference. You are not permitted to copy, reproduce, adapt, publish, translate, distribute, sell, or exploit any part of our Content or Marks for commercial gain without first securing our express written approval. Any unauthorized reproduction or commercial use of our intellectual property may result in civil or criminal legal action.

Where you are a verified and eligible user of our Website, you are granted a limited, non-exclusive, non-transferable license to access the Website and to download or print specific sections of Content solely for personal, non-commercial purposes. All rights not explicitly granted herein remain reserved by GLOBOiL.

3. Accuracy of Website Content

GLOBOiL is committed to keeping the information on our Website as accurate and current as possible. However, we cannot guarantee that all product descriptions, prices, technical specifications, or availability details are entirely free from errors at all times. We retain the right to correct any mistakes, update outdated information, and make changes to our Website content at any time and without advance notice.

4. Creating and Managing Your Account

Access to certain areas of our Website may require you to register and set up a personal account. During registration, you are required to submit information that is truthful, complete, and kept up to date. Providing false or misleading registration details is a violation of these Terms and may result in immediate account suspension.

Once your account is created, you are solely accountable for all activity that takes place under it. Your login credentials must be kept strictly confidential and must not be shared with anyone. Should you discover or suspect that your account has been accessed without your authorization, you must inform us without delay by writing to info@globoil-lubes.com. GLOBOiL bears no liability for losses or harm caused by unauthorized account access resulting from your failure to protect your credentials.

We retain the right to modify, reclaim, suspend, or permanently close any account that we determine, at our sole discretion, to be misused, in violation of these Terms, or associated with conduct that is inappropriate, offensive, or harmful.

5. What You Agree To When Using Our Website

By accessing and using our Website, you make the following representations and warranties to GLOBOiL:

All information you submit to us is and will remain truthful, accurate, current, and complete at all times. You possess the full legal capacity to enter into and comply with this agreement. You will not use automated tools, scripts, bots, or any non-human means to access or interact with our Website. You will not engage in any unauthorized, illegal, or harmful activity through our Website. Your use of the Website will at all times comply with all applicable laws and regulations in your jurisdiction. You are not a legal minor in the country or jurisdiction where you currently reside.

If any of the information you provide is found to be false, incomplete, or misleading, GLOBOiL reserves the right to immediately suspend or terminate your account and deny you further access to any part of the Website.

6. Activities That Are Not Permitted

Our Website exists solely to serve the purpose for which it has been designed. Any use of the Website beyond this intended purpose is not permitted. In particular, you agree that you will not engage in any of the following:

Systematically collecting, compiling, or extracting data or content from our Website to build any kind of database, directory, or archive without having obtained our prior written authorization. Harvesting email addresses, usernames, phone numbers, or any other contact details from our Website for unsolicited outreach or spam. Creating user accounts through automated processes or under a false identity. Using our Website to promote, advertise, or sell products or services that are not offered or approved by GLOBOiL. Attempting to bypass, disable, or interfere with any security features, access controls, or technical restrictions on our Website. Misrepresenting yourself as another user, GLOBOiL staff member, or any other individual or organization. Attempting to deceive, defraud, or mislead GLOBOiL or any other user of the Website, including any attempt to obtain sensitive information such as passwords through false pretenses. Misusing our customer support channels or submitting dishonest or fabricated reports of misconduct. Using automated tools including data mining software, web scrapers, bots, or offline readers to access or interact with our Website. Taking any action that disrupts, overloads, or negatively impacts the performance, stability, or infrastructure of our Website or its connected systems. Transferring your user account or profile to any other individual or entity. Using information obtained from our Website to intimidate, harass, or cause harm to any person. Using our Website in any capacity to support or develop a competing business or commercial enterprise. Attempting to reverse engineer, decompile, or disassemble any software or technology used in our Website. Removing or altering any copyright notices or proprietary labels found anywhere on our Website. Uploading or transmitting any harmful content including viruses, worms, ransomware, spyware, Trojan horses, or any other disruptive code or software. Using our Website in any manner that violates applicable local, national, or international laws and regulations. Placing false or fraudulent product orders through our Website.

7. Connecting with Social Media and Third-Party Platforms

Our Website may offer you the option to link your GLOBOiL account with accounts you hold on external social media or digital platforms (“Linked Accounts”). By choosing to link such accounts, you confirm that you have the authority to do so without breaching the terms of those platforms, and without creating any financial or legal obligation on GLOBOiL.

When you link a third-party account, GLOBOiL may gain access to certain profile information, content, and connections associated with that account, strictly to the extent permitted by that platform’s privacy settings and terms. You acknowledge that if a linked platform becomes unavailable or revokes our access, related content may no longer be accessible through our Website.

Your relationship with any third-party platform is governed solely by that platform’s own policies and agreements. GLOBOiL takes no responsibility for the content, conduct, or practices of any third-party platform. You may remove the connection between your GLOBOiL account and any linked account at any time by contacting us or through your account settings.

8. External Websites and Third-Party Content

Our Website may include references or links to external websites and content that are owned or operated by independent third parties. The presence of such links on our Website does not indicate any form of partnership, endorsement, or approval by GLOBOiL. We have no authority over external websites and take no responsibility for their content, accuracy, security practices, or privacy policies.

If you decide to leave our Website and visit a third-party site, you do so entirely at your own risk. These Terms no longer apply once you navigate away from our Website. We strongly advise reviewing the terms and privacy policies of any external website before sharing personal information or making any purchases. GLOBOiL will not be held responsible for any losses or harm you experience as a result of interacting with third-party websites or their content.

9. Our Products and How to Order

GLOBOiL takes pride in providing accurate, detailed, and honest information about all products featured on our Website. Despite our best efforts, we cannot guarantee that every product listing is completely free from errors at all times. Prices, availability, and specifications may change without prior notice, and we reserve the right to make corrections as needed.

If a product you receive is materially different from how it was described on our Website, please contact us as soon as possible. In such cases, returning the item in its original, unused condition will be your primary available remedy, subject to GLOBOiL’s return and exchange policy.

To place a product inquiry or order through our Website, you will be required to provide your real full name, a valid delivery address, accurate contact details, and details of the product you wish to inquire about or order.

GLOBOiL may collaborate with third-party service providers for logistics, delivery, and payment processing. While we take care in selecting these partners, GLOBOiL cannot be held directly liable for delays, discrepancies, or failures caused by third-party providers. Any such issues will be addressed with the cooperation of the relevant third party.

10. Returns & Refunds

We accept returns for products that are defective or significantly different from their description. Products must be returned in original condition within 7 days of delivery. For return requests, please contact us at info@globoil-lubes.com.

11. Privacy Policy

Your privacy matters deeply to us. The way we collect, use, and protect your personal information is set out in our Privacy Policy, which forms an integral part of these Terms and Conditions. By using our Website, you also agree to be bound by our Privacy Policy. We encourage you to read it carefully before using our Website.

12. How We Manage Our Website

GLOBOiL maintains the right, though not the obligation, to actively oversee our Website and take steps to ensure it operates safely, legally, and efficiently. This includes the right to monitor the Website for breaches of these Terms and applicable laws, take legal action against users who engage in unlawful or harmful conduct, restrict or suspend access for users who misuse the Website, remove or disable content that violates our policies or places excessive strain on our systems, and manage the Website in whatever manner we deem appropriate to protect its integrity and the interests of our users.

13. Service Availability and Interruptions

While GLOBOiL makes every reasonable effort to keep our Website running smoothly and without interruption, we cannot guarantee continuous, uninterrupted access at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally result in downtime or limited functionality.

GLOBOiL also reserves the right to alter, suspend, or permanently shut down any feature or section of the Website at any time, without obligation to provide advance notice. We will not be liable for any loss, inconvenience, or damage resulting from temporary or permanent unavailability of any part of the Website.

14. Disclaimer of Warranties

Our Website, along with all content, products, and services made available through it, is offered strictly on an “as is” and “as available” basis. GLOBOiL makes no guarantees, whether express or implied, regarding the accuracy, completeness, reliability, suitability, or uninterrupted availability of anything on our Website. We do not warrant that our Website is entirely free from technical errors, security vulnerabilities, or harmful components, though we take all commercially reasonable steps to maintain a safe and dependable platform.

We are not liable for any actions taken based on information found on our Website or on any external site linked from it.

15. Limitation of Our Liability

To the fullest extent permitted under applicable law, GLOBOiL along with its directors, officers, employees, agents, and business partners shall bear no liability for any form of loss or damage — whether direct, indirect, incidental, consequential, punitive, or otherwise — arising from your use of, or inability to access, our Website. This includes without limitation any loss of income, business opportunities, data, or reputation, regardless of whether GLOBOiL was aware of the possibility of such losses.

You acknowledge and accept that your use of our Website is entirely at your own risk.

16. Responsibility for Your Data

Any information or content that you submit, upload, or transmit through our Website is your own responsibility. GLOBOiL implements reasonable technical safeguards and conducts routine data backups, but we cannot guarantee the complete security of all user-submitted data. GLOBOiL shall not be held liable for any loss, corruption, or unauthorized access to data that you transmit through our Website. We recommend that you maintain independent backups of any important information you share with us.

17. Suspension and Termination

These Terms remain in effect for as long as you continue to use our Website. GLOBOiL reserves the right to suspend or permanently terminate your access to the Website at any time and without prior notice if we conclude that you have violated these Terms, engaged in harmful or fraudulent conduct, or breached any applicable law.

Following termination, you are prohibited from registering a new account under your own name, a fictitious name, or the name of any other individual or organization, without receiving our explicit approval to do so. GLOBOiL also reserves the right to pursue all available civil, criminal, and injunctive remedies in response to serious violations.

18. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates and applicable laws of Bangladesh.

19. Resolving Disputes

In the event that a dispute arises between you and GLOBOiL in connection with these Terms or your use of our Website, both parties agree to first make a sincere effort to resolve the matter through direct and good-faith communication. Where no resolution can be reached through discussion, the dispute shall be referred to and resolved by the competent courts located in the People’s Republic of Bangladesh. Both parties consent to the exclusive jurisdiction of these courts and waive any objection based on inconvenient forum. Please note that no legal proceedings related to our Website may be initiated more than one year after the cause of action originally arose.

20. Get in Touch With Us

We value open communication with our customers and partners. If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to report an issue with our Website, please do not hesitate to contact us through the following channels:

Bangladesh Corporate Office: Arzed Chamber, 13, Mohakhali C/A, Dhaka-1212, Bangladesh Tel: +880 1886 558866 Sunday – Thursday (9:00am – 5:00pm) Email: info@globoil-lubes.com

Dubai, UAE Office: GLOBATT ME GENERAL TRADING LLC PO BOX – 13667, Office – 904–26 (9th Floor) Gulf Towers, Oud Metha, Bur Dubai, United Arab Emirates Monday – Friday (9:00am – 5:00pm) Tel: +971 48 321 373 | +971 56 800 2085